Terms & Conditions - C3 Rewards Campaign

  1. The Promotion

The C3 x Cayman Airways Sir Turtle Rewards Promotion gives eligible new C3 customers the opportunity to receive:

  • 5,000 Sir Turtle Rewards Miles when they successfully sign up for a qualifying C3 Pure Fibre service during the Promotion Period.

There is no prize draw or additional promotional reward associated with Phase 2 of the promotion.

  1. Promoter

The promoter of this promotion is C3 Pure Fibre (“C3” or the “Promoter”).

Cayman Airways and Hurley’s maX Rewards are promotional partners. Sir Turtle Rewards Miles are administered in accordance with the applicable Cayman Airways Sir Turtle Rewards Programme terms and conditions.

  1. Promotion Period

Phase 2 of the promotion begins on 18th August 2026 and ends at 11:59 p.m. Cayman Islands time on 25th August 2026 (“Promotion Period”).

New C3 service applications received outside the Promotion Period will not qualify for the promotional 5,000 Sir Turtle Rewards Miles.

  1. Eligibility

The promotion is open to residents of the Cayman Islands who:

  • Are 18 years of age or older;
  • Are not an existing C3 customer at the beginning of the Promotion Period;
  • Successfully sign up for a qualifying C3 Pure Fibre service during the Promotion Period;
  • Have a valid and active Hurley’s maX Rewards membership;
  • Provide a valid Hurley’s maX Rewards membership number as required by C3;
  • Have a valid and active Cayman Airways Sir Turtle Rewards membership;
  • Provide a valid Sir Turtle Rewards membership number as required by C3;
  • Meet C3’s standard requirements for opening a new customer account; and
  • Comply with these Terms and Conditions.

For the purposes of this promotion, a “New Customer” is a person who was not an active C3 customer at the beginning of the Promotion Period and who successfully completes a qualifying new C3 Pure Fibre service sign-up during the Promotion Period.

Existing C3 customers are not eligible for the 5,000 Sir Turtle Rewards Miles promotional offer.

Employees, officers and directors of C3, Cayman Airways, Hurley’s maX Rewards, their associated companies, agencies and anyone professionally connected with the administration of the promotion are not eligible to participate.

  1. How to Participate

To participate, an eligible New Customer must:

  • Apply for and successfully sign up for a qualifying C3 Pure Fibre service during the Promotion Period;
  • Use code “#5000miles” at checkout if completing their sign-up online;
  • Provide all information reasonably required by C3 to establish their new account;
  • Provide a valid Hurley’s maX Rewards membership number;
  • Provide a valid Cayman Airways Sir Turtle Rewards membership number; and
  • Successfully complete C3’s account and promotional eligibility verification process.

No separate competition or prize-draw entry is required.

Incomplete, inaccurate, duplicated or unverifiable information, including Hurley’s maX Rewards or Sir Turtle Rewards membership information, may delay or prevent the promotional miles from being awarded.

  1. 5,000 Sir Turtle Rewards Miles

Each eligible New Customer who successfully completes a qualifying C3 Pure Fibre sign-up during the Promotion Period will receive 5,000 Sir Turtle Rewards Miles, subject to these Terms and Conditions.

The following conditions apply:

  • The promotional reward is limited to one allocation of 5,000 Sir Turtle Rewards Miles per eligible New Customer and qualifying C3 account.
  • The customer must have a valid and active Hurley’s maX Rewards membership.
  • The customer must provide accurate Hurley’s maX Rewards membership information.
  • The customer must have a valid and active Cayman Airways Sir Turtle Rewards account before the miles can be credited.
  • The customer must provide accurate Sir Turtle Rewards membership information.
  • The customer’s C3 account must be successfully established and meet all eligibility requirements of the promotion.
  • Eligibility must be successfully verified by C3 before the promotional miles are processed.
  • Promotional miles will not necessarily appear immediately following sign-up.
  • Processing times may vary where account or membership information is incomplete, incorrect or requires additional verification.

The 5,000 Sir Turtle Rewards Miles cannot be exchanged for cash, substituted for another C3 product or service, or transferred to another person except where expressly permitted under the Cayman Airways Sir Turtle Rewards Programme rules.

  1. Existing C3 Customers

Existing C3 customers are not eligible for the Phase 2 promotional offer.

Adding additional services, adding C3 TV, upgrading an existing internet package or otherwise modifying an existing C3 account does not qualify an existing customer for the 5,000 Sir Turtle Rewards Miles.

  1. Hurley’s maX Rewards and Sir Turtle Rewards Membership

Customers must have both:

  • A valid and active Hurley’s maX Rewards membership; and
  • A valid and active Cayman Airways Sir Turtle Rewards membership

in order to qualify for the promotional 5,000 Sir Turtle Rewards Miles.

Customers who do not currently have a Hurley’s maX Rewards membership will need to register for the programme and provide their valid membership number before their promotional eligibility can be confirmed.

Customers who do not currently have a Cayman Airways Sir Turtle Rewards membership will need to register with Cayman Airways and provide their valid membership number before the promotional miles can be processed.

The name and information associated with both membership accounts should correspond with the customer information provided to C3.

C3 may request additional information where necessary to verify the customer’s identity, Hurley’s maX Rewards membership or Sir Turtle Rewards membership.

  1. Verification and Disqualification

C3 reserves the right to verify all promotional claims, new customer applications, Hurley’s maX Rewards membership information and Sir Turtle Rewards membership information.

A customer may be deemed ineligible if they:

  • Provide false, inaccurate or misleading information;
  • Attempt to use a Hurley’s maX Rewards or Sir Turtle Rewards account without the account holder’s permission;
  • Create or use multiple accounts in an attempt to obtain additional promotional miles;
  • Attempt to manipulate or interfere with the promotion;
  • Engage in fraudulent or abusive activity;
  • Cancel or fail to successfully complete their qualifying C3 service sign-up before eligibility is verified; or
  • Fail to comply with these Terms and Conditions.

Where fraud, duplication or an administrative error is identified, C3 may withhold, cancel or, where permitted, recover promotional miles awarded in error.

  1. Crediting of Promotional Miles

Promotional miles will be processed after:

  • The customer’s new C3 account has been successfully established;
  • The customer’s eligibility has been verified;
  • A valid Hurley’s maX Rewards membership number has been confirmed;
  • A valid Sir Turtle Rewards membership number has been confirmed; and
  • All other promotional requirements have been satisfied.

Customers should not expect the 5,000 Sir Turtle Rewards Miles to be credited immediately following their C3 sign-up.

C3, Cayman Airways and Hurley’s maX Rewards are not responsible for delays caused by incomplete, inaccurate or unverifiable customer or membership information.

  1. Use of Sir Turtle Rewards Miles

The 5,000 promotional Sir Turtle Rewards Miles will be credited to the eligible customer’s valid Cayman Airways Sir Turtle Rewards account.

The use and redemption of the promotional miles are subject to the applicable Cayman Airways Sir Turtle Rewards Programme terms and conditions.

The promotional miles:

  • Have no cash alternative;
  • Cannot be exchanged for another C3 product or service;
  • Cannot be sold or transferred except where permitted by Cayman Airways;
  • Do not guarantee the availability of any particular flight, route, fare or travel date; and
  • Are subject to applicable Sir Turtle Rewards redemption requirements, expiry rules, availability, taxes and fees.

Any costs associated with redeeming or using the miles that are not covered by the Sir Turtle Rewards Miles are the responsibility of the customer.

  1. Incorrect or Incomplete Information

Customers are responsible for ensuring that the information supplied during their C3 sign-up is complete and accurate.

Incorrect or incomplete information may delay or prevent the promotional miles from being processed.

Customers may be asked to confirm information including:

  • Full name;
  • C3 account details;
  • Hurley’s maX Rewards membership number;
  • Cayman Airways Sir Turtle Rewards membership number;
  • Email address; and
  • Phone number.

Where information cannot be successfully verified, C3 may withhold the promotional miles until the issue has been resolved.

  1. Personal Information

By participating in the promotion, customers acknowledge that C3 may collect and use information including their:

  • Name;
  • Contact information;
  • C3 account and service details;
  • Hurley’s maX Rewards membership information; and
  • Cayman Airways Sir Turtle Rewards membership information.

This information may be used to:

  • Process the customer’s C3 sign-up;
  • Verify promotional eligibility;
  • Validate Hurley’s maX Rewards membership information;
  • Validate Sir Turtle Rewards membership information;
  • Arrange for the promotional miles to be credited; and
  • Contact the customer regarding the promotion where necessary.

Relevant information may be shared with Cayman Airways and/or Hurley’s maX Rewards where reasonably necessary to administer the promotion, verify eligibility and credit the Sir Turtle Rewards Miles.

Personal information will be handled in accordance with applicable privacy policies and Cayman Islands data-protection requirements.

  1. Promotion Changes

C3 reserves the right to amend, suspend, extend or cancel the promotion where circumstances outside its reasonable control make this necessary, including technical failures, system errors, fraud, regulatory requirements or circumstances affecting the availability or administration of the promotional reward.

Where reasonably possible, material changes will be communicated through C3’s official channels.

Any change will not unfairly affect customers who have already completed a valid qualifying action unless required by law or necessary to correct an error.

  1. Technical Issues

C3 is not responsible for applications or promotional information that are delayed, incomplete, corrupted, misdirected or not received because of internet, telecommunications, application, platform or system failures outside C3’s reasonable control.

Proof that information was submitted does not necessarily constitute proof that it was successfully received or that promotional eligibility has been confirmed.

  1. Liability

Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited.

To the extent permitted by law, C3, Cayman Airways, Hurley’s maX Rewards and their associated companies will not be responsible for losses arising from:

  • A customer providing incorrect account or membership information;
  • A customer’s failure to maintain a valid Hurley’s maX Rewards membership;
  • A customer’s failure to maintain a valid Sir Turtle Rewards account;
  • The suspension or closure of a relevant rewards account because of a breach of the applicable programme rules;
  • Changes to the Cayman Airways Sir Turtle Rewards Programme or Hurley’s maX Rewards Programme;
  • The availability or redemption value of Sir Turtle Rewards Miles; or
  • Events outside their reasonable control.
  1. Social Media

This promotion is not sponsored, endorsed, administered by or associated with Facebook, Instagram or Meta.

Participants release the applicable social-media platforms from responsibility connected with the administration of the promotion to the extent permitted by law.

  1. Acceptance of Terms

Participation in the promotion constitutes acceptance of these Terms and Conditions and the applicable terms governing:

  • C3 services;
  • Hurley’s maX Rewards; and
  • The Cayman Airways Sir Turtle Rewards Programme.

If there is a conflict between these promotional Terms and Conditions and the Cayman Airways Sir Turtle Rewards Programme terms relating to the administration, crediting, expiry, transfer or redemption of miles, the Sir Turtle Rewards Programme terms will apply to those matters.

×